Shipping & Terms

Shipping And Handling

Wherever possible we aim to despatch all orders received before 4pm Mon-Fri on the same day.

 

UK Shipping Price Est. delivery (Mon-Fri) Tracked     Signature Last Xmas Posting 2015...

Orders over £20*

(RM 1st Class) 

*(Excluding Bulky Items)

FREE Usually within 3 working days No     No  Monday 21st Dec

Orders under £20

RM 1st Class

£3.50 Usually within 3 working days No No  Monday 21st Dec

Bulky Items

(i.e. Pinboards)

£7.50 Usually within 3 working days Yes No Tue 17th Nov
Guaranteed Next Day £7.95 Guaranteed next working day Yes Yes  Wed 23 Dec

 

Europe (Including Ireland) Price Estimated delivery (Mon-Fri) Tracked     Signature Last Xmas Posting 2015...
Royal Mail Airmail (Standard Delivery) £4.99 Usually within 3-7 working days No     No  Tue 17 Dec
International Tracked £9.99 Usually within 3-5 working days Yes Yes  Tue 17 Dec
Courier (Bulky items) £30 Less than 5 working days Yes Yes  Tue 17 Dec

 

International (Asia, Australia, Far East, New Zealand) Price Estimated delivery (Mon-Fri) Tracked     Signature Last Xmas Posting 2015...
Royal Mail Airmail (Standard Delivery) £7.95 Usually within 3-7 working days No     No  Thu 10 Dec
International Tracked £9.99 Usually within 3-5 working days Yes Yes  Thu 10 Dec

 

International (Africa, Caribean, Central America, Middle East & South America) Price Estimated delivery (Mon-Fri) Tracked Signature Last Xmas Posting 2015...
Royal Mail Airmail (Standard Delivery) £7.95 Usually within 3-7 working days No     No Thu 10 Dec
International Tracked £9.99 Usually within 3-5 working days Yes Yes Thu 10 Dec

 

International (Canada, Eastern Europe, USA)
Price Estimated delivery (Mon-Fri) Tracked Signature Last Xmas Posting 2015...
Royal Mail Airmail (Standard Delivery) £7.95 Usually within 3-7 working days No     No  Thu 10 Dec
International Tracked £9.99 Usually within 3-5 working days Yes Yes

 

 Please note bulky items such as softboards will be sent by courier.

Please be aware orders outside the EU may be subject to customs inspection which could delay delivery.

From time to time, packages are lost in the post through no fault of our own. If your order does not arrive within 7 working days (UK mainland only) please contact us immediately and we will do our best to resolve the situation. For European and International orders, if your order has not been received withing 28 days then please get in touch.

 

Returns Policy

If you are in any way unsatisfied with this product or would like to exchange it for another please return it to us within 28 days of purchase or delivery (in its original condition with all packaging and tags in tact, unless faulty) and we will happily exchange it or issue the original payer a refund.

CHRISTMAS ORDERS 2015 - We understand many orders will be for Christmas and may exceed the normal 28 days returns period, however we will extend our returns period to end of January 2015 for any items bought in the 3 months leading to Christmas.

Your statutory rights are not affected by this policy. We advise you to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us. Postage costs for returning the goods are to be paid by the customer, however we do not charge to send out a replacement item.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please send all returns to:

Ollypop Returns

Glenhurst

Treven

Tintagel

Cornwall PL34 0DT

About Us
Ollypop is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the details below...

Our Contact details:
Ollypop
Glenhurst
Treven
Tintagel
Cornwall
United Kingdom

Phone: 01840 770 556
Email: info@ollypopsurf.com

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Credit Card Security

This web site uses PayPal secure servers to manage transactions.
The security of your information, transactions, and money is the core of the PayPal business and their top priority.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, the PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Guarantee
We guarantee your satisfaction. If, in the unlikely event you are not happy with your purchase please return it to us within 7 days of purchase or delivery (in its original condition with all packaging and tags in tact, unless faulty) and we will happily exchange it or issue the original payer a refund.

Ollypop Ethics
We ensure our products are sourced from an independently audited manufacturer to safeguard against poor working practices such as child labour and excessive working hours. They have succesfully obtained ISO9001.

Reaching Us
If you need to reach us, please use the contact details listed on our contact page.

Privacy Policy
My Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Feedback
If you have a problem with this product or would like to give us feedback please write to us at Ollypop Surf, Glenhurst, Treven, Tintagel, Cornwall PL34 0DT.


© 2015 Ollypop

The ollypop surf towel is registered under the Registered Design Act 1949.
Registration number - 3025930


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